The City of Reading has instituted the CodeRED® Emergency Notification System – an ultra high-speed telephone communication service for emergency notifications. This system allows us to telephone all or targeted areas of the City in case of an emergency situation that requires immediate action (such as a gas leak, boil water notice, missing child or evacuation). It then delivers our recorded message to a live person or an answering machine, making three attempts to connect to any number.
Click Here to register with the Code Red system now.
Below you will find more information. You can also find a lot of useful information by clicking the following link: CodeRED
CodeRED® is a fast communication tool for emergency notification. When there is an emergency, the participating jurisdictions determine which neighborhoods or areas are affected and create a recorded message that describes the emergency and provides directions to the public. After the message is confirmed, a high-speed dialer delivers a phone message within seconds to a live person or an answering machine, making three attempts to connect to any number.
CodeRED® will already reach the majority of residents who have a landline phone. However, the City of Reading encourages residents and all businesses to personally register their phone number if:
- You have moved or changed your phone number in the last 6 months
- You have an unlisted phone number
- You use your cell phone as your primary phone number
- You use TDD/TTY equipment
- Your local phone is a business
Residents and Businesses: Click here to register your number for CodeRED® When at this site, please click on Business Data to register your business number.
Your information will remain completely private and will only be made available to notify you of critical situations.
Frequently Asked Questions
Who else is using CodeRED®?
Locally, many towns have went to the CodeRED® system such as Indian Hill, Forest Park, Montogmery, Middletown, Springfield Twp., Wyoming just to name a few.
What types of emergencies will CodeRED® be used for and how often will it be used?
Each jurisdiction determines when, for what type of emergency, and how often they wish to use CodeRED®. The City of Reading has decided to use CodeRED® primarily for the following purposes: floods, water boil alerts, missing persons, evacuation notices, crime alerts, terrorist threats, chemical spills, drinking water contamination, viral outbreaks, utility outages, street closures, etc. The city does not wish to overload the public with information, so discretion will be used while maintaining the utmost goal of public safety.
What are examples of when CodeRED® has been used before?
CodeRED® was used in 2003 by officials in Calvert County, Maryland, and Summit, New Jersey, to alert residents of the approach of Hurricane Isabel. CodeRED® is also credited with helping the Hernando County, Florida, Sheriff’s Department rescue a 14 year-old girl abducted from her church. CodeRED® made 426 calls requesting information from the neighborhood residents long before the girl’s abduction status met Amber Alert criteria
Why do I need to register?
You only need to register if you wish to receive the emergency alert
- on your cell phone
- on your work phone as a back-up to your home phone
- if you recently moved
- if you have an unlisted phone number
- if you use TDD/TTY
- if your local number is a business
Can businesses participate?
Yes. In fact, the City of Reading encourages businesses to register to receive the emergency alerts.
Can TDD/TTY equipment receive the calls?
Yes. When you register your number there is an option to enter the TDD/TTY information.
What if I’m not home to receive the alert message?
The CodeRED® dialing system will leave the emergency alert message on your voicemail or answering machine. If you do not have voicemail or an answering machine, the dialer will attempt your phone number three times. This would be a great reason to register your work or cell phone number as a back-up number.
Who oversees CodeRED®?
The City of Reading has a CodeRED® Administrator within the Reading Police Department to oversee the program.
Will I be charged for receiving a CodeRED® alert?
No. Along with other area cities, the City of Reading entered into a contract for the CodeRED® service through the Center for Local Government at a reduced rate. This is just another service provided to you as a resident.
I am a caregiver for my elderly mother. Can I receive the alert on her behalf?
Yes. Caregivers and family members can register their phone number as an alternate.
Who do I contact if I have any problems or concerns about CodeRED®?
Please contact the City of Reading General Offices at 733-5768 and ask for the Code Red extension. Someone will return your call as soon as possible.